At Pet Pals Heaven, we work very hard to satisfy your needs and expectations. Choice and quality of products in addition to unparalleled service provided by professionals are of highest priority to us.

Since our goal is to continuously improve, we want to know what you think of us. That’s why we invite you to send us your comments.

Please note that the customer service is open from Monday to Friday, between 9am and 4pm and closed on Wednesday between 12pm and 1pm. You should allow some time before you get a response from us, but rest assured that we are handling all calls and emails as quickly as possible.

If you are having difficulty ordering online or have issues with the website, please contact our online ordering helpline by calling 1 424 799 4387

Look for our FAQs

General FAQ